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Syndicate Bank to outsource card operations

Syndicate Bank has sought outsourcing services from service providers to undertake management of its global credit cards – Classic and Gold – launched in 2003. The bank has sought proposals in this regard from vendors who are PCI-DSS compliant (as per the latest standards (2.0) of PCI DSS Certification), certified by VISA & MasterCard and complying with all RBI mandates with regard to payment & settlement systems as third party processors, offering end to end credit card solution. The bank proposes to have a contractual arrangement for undertaking of end to end services on an on-going basis for its credit card operations specifically on a web-based application that can be accessed by the customers and staff of the bank at its branches and offices. At present, the bank has outsourced the end to end activity of its card operations and taking into account the requirements for a robust credit card management, it bank has now decided to call for fresh bids for the purpose with added features.

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