An instance of how DCCBs have taken up transformation initiatives is Surat DCCB’s completion of several projects. Pranav Pandya, AGM-IT at the bank spoke to Banking Frontiers for the June issue cover story. He said that his bank has undertaken its digital transformation journey by making all its 101 branches CBS compliant in the first instance. The recent addition to the technology-assisted product offerings is a mobile app, which the bank’s mobile savvy customers wanted, he says, adding: “Our customers can do IMPS, NEFT transactions through this mobile app. As a DCCB, we have strong presence in the rural areas. We have introduced toll free services for our customers based on missed calls. They get information about financial and non-financial services provided by us. They also use it for checking bank balances.”
The bank has started internet banking service in this financial year and it now plans to start UPI. It has 86 ATMs which handled around 10,000 transactions every month. Pandya also states that the bank has with the help of NABARD, popularized ATMs in the rural areas. “We have done stage shows in villages to promote ATM services, and we have received encouraging results,” says he.
The bank is planning to upgrade its mobile banking service and plan to introduce biometric services in mobile banking. “We intend to implement face recognition software for facilitating transactions. The customers would not have to remember or use passwords,” says Pandya.