PNB MetLife has come out with an AI-powered customer service app called ‘khUshi. It is available on Android phones and is designed to facilitate seamless customized service experience for policyholders. The insurance company said ‘khUshi’ meaning ‘happiness’ signifies its underlying motto to create happy experiences for customers. With ‘khUshi’ customers will be provided with assistance for their insurance related queries 24×7, anytime, anywhere. The company said in a press release ‘khUshi’ is built in collaboration with the company’s innovation center Lumen Lab in Singapore and PNB MetLife in India. The app is designed to be a one-stop shop for insurance related information like policy features, premium due details, fund value and portfolio details and download receipts and statements. ‘khUshi’ has the ability to understand customer intent and provide tailored responses to the users. It can interact with customers via text and speech. Ashish Srivastava, MD and CEO, said with ‘khUshi’ the company is focusing on delivering enhanced customer experience.
