Oman Arab Bank has introduced a new robotic process automation system, a first of its kind in the Sultanate. The system will perform most of the daily banking transactions, instead of them being manually done by employees, with the same efficiency and high accuracy and speed. This will give employees more time to devise solutions and services that will meet the customers’ needs. The bank’s CEO Amin Al Husseini said with this system, a majority of the banking products and processes are being automated, allowing time for the employees to work towards innovating and developing products that better meet the expectations of customers, if not exceed them. The robotic process automation system takes care of processes related to account management, approval of loans and cards’ operations, in addition to issues related to compliance and financial risks management, cyber risks, procurement and supply, finance, accounting, and other daily processes of banks.
