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Noticing & Valuing Perfectionism

Do customers notice perfectionism? Do they value it?

Shobika feels perfectionism may go unnoticed as an attribute, but its impact is clear through a seamlessly functioning and satisfactory product.

Anand says customers do notice and value the results of perfectionism, particularly when it enhances the quality, reliability, and overall experience of the products or services they purchase. While customers may not always recognize the behind-the-scenes effort that goes into achieving perfection, they certainly appreciate the tangible benefits that come from it. Businesses can build strong customer loyalty and a positive brand reputation by delivering consistently high-quality outcomes and exceptional service.

Sarita adds that customers notice and admire zero defect/bug-free products. Getting high-quality products on the first go benefits the customers big time, with no downtime, fewer incidents, etc. Perfectionism appetite changes depending upon industry – healthcare, financial services, airline, etc – require a higher degree of perfectionism. Anupreet says that customers expect the product to be perfectly working on day 1.

Girish says seamless, dependable, high-performing products get noticed and are valued. Perfectionism in customer-facing solutions builds trust, satisfaction, loyalty and brand reputation.

Vamsi agrees strongly. He refers to Axis MF’s Android app, which is one of the best-rated investor apps in the MF industry. At a consistent 4.5* or higher score on Playstore was made possible with active social listening to create a near-perfect customer experience.

Bottom line is that products and services that cut a sorry figure upon roll out could bite the dust.

Anees gives the example of Apple. In a market flooded with smartphone options from numerous brands like Samsung, Motorola, and Nokia, Apple stood out by meticulously perfecting its product to align with consumer sentiment and demands. Apple didn’t just offer another smartphone; they crafted one of the best devices the world has seen, tailored to meet their target audience’s exacting standards and preferences. This approach propelled Apple to the forefront of the market, leading in global smartphone market share. This means that consumers notice and appreciate perfectionism when it gives them an edge and adds value.

Jayachandran comments that customers value businesses that consistently deliver high-quality experiences, and perfectionism contributes to maintaining that consistency. In banking, customers notice when transactions (such as online orders or payments) proceed smoothly without errors.

Rohit clarifies that customers only see a reduction in development speed and production time. They appreciate the nimbleness, but rarely understand the complexity of code logic.


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Read more:

Appreciation for Perfectionism

 

 

 

 

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