Citibank today unveiled new ATMs for the US that will ‘remember’ customer preferences and reduce the time customers spend to check balances, make deposits and withdraw cash. The new ATMs feature vastly simplified screen flows and a cleaner, streamlined design. Based on extensive feedback from customers, the bank reimagined the ATM experience to make it simpler and faster, said Citi U.S. Consumer and Commercial Banking president Cece Stewart. The ATMs will now present information based on customer preferences automatically and they will enable customers to check their balances at any point without having to navigate through multiple screens, he said adding no matter how the bank interact with customers – at an ATM, in a branch, on a mobile device, over the phone or online – it wants to deliver the best experience possible.
