Bajaj Allianz General Insurance has introduced a missed call service for its travel insurance customers. Using the service, the company’s customers can receive comprehensive assistance and information while travelling overseas. The objective behind this unique facility is to provide them prompt and relevant assistance in the time of need. The company said the missed call facility is a vital service differentiator where the customer can seek assistance on any of the policy benefits, claims process, location of medical facilities in the near vicinity, loss of passport, delay or loss of checked in baggage, etc. The insured person just needs to give a missed call on the number +91 124 6174720, which is a unified contact number across the world. The customer will get an intimation acknowledging the call via an SMS and within 10 minutes receive a call back from the company. This service is free of cost for all travel insurance customers of the company where there is no queue time and the customer does not need to fear a call drop. Sasikumar Adidamu, CTO at the company, said the facility is a step towards being there with the customer when they need the company the most and provide them with immediate assistance solving their major cause of concern of facing the unknown while travelling overseas. The facility will initially be available in English and Hindi language.
