During 2022, Mahindra Finance introduced two new training programs for its employees – Samarth and Daksh.
Samarth is a flagship ‘capability development and enhancement program’ designed for branch accountants. The objective is to enhance personal effectiveness and strengthen the domain expertise of the branch accountants.
HR conceptualized an idea called ‘train the trainer’ where it trained the internal subject matter experts (finance and accounts team) in effectively delivering the program to their respective teams. This program was created and disseminated entirely by the finance and accounts team with executional guidance from the L&D team.
Daksh is a ‘sales capability development and enhancement program’ created especially for frontline sales teams. Together with content partner ‘Alchemist Ark’, the HR team curated video tutorials to help the employees sharpen their existing abilities and further build new skill sets. These custom-made videos capture different aspect of a sales process – opening calls, handling objections, customer engagement and so on. This comprehensive program was created and disseminated by divisional managers to their business and collection executives and area managers with executional guidance from the L&D team.
FUTURE PROGRAMS
Atul Joshi, Chief – HR, Mahindra Finance delves into future plans: “We will be launching 2 programs by October 2022. These are competency training programs which will comprise of digital as well as physical leaning experience: (i) First Time Manager program and (ii) Digital Leadership journey.”
First Time Manager program is a managerial skill training program especially designed for the employees taking their first step towards being future leaders. The objective is to inculcate leadership abilities early on including decision making, strategic thinking, effective communication, building trust, effective team management, etc.
For Leadership Development journeys, the curriculum is designed to create and nurture future leaders in the organization. This customized experiential learning program will be provided to employees pertaining to their abilities, technical skills, and expertise. The tutoring will be conducted by A-list / elite universities.
