SBI MF migrates to newer technologies for better CX

Reported by | Updated: April 8, 2021

The company has already seen a substantial increase in the traffic on both its website and mobile app: SBI Mutual Fund is one of the most tech savvy fund houses in the industry. R. S. Srinivas Jain, Chief of Strategy, Digital & Technology, who has an experience of over 21 years in the financial services […]

200,000 customers in 3 months

Reported by | Updated: April 7, 2021

Doorstep banking services has given a boost to phygital services. The service is delivered through 100 centers identified by IBA as part of EASE reforms agenda of 12 public sector banks: Public sector banks have come together to launch Doorstep banking services after Finance Minister Nirmala Sitharaman inaugurated the novel initiative recently. UCO Bank is […]

3 Milestones in AI

Reported by | Updated: March 31, 2021

Deepak Sharma, President and Chief Digital Officer, gives insights about the progress of AI at Kotak Mahindra Bank: During the pandemic, Kotak Mahindra Bank has continued with its digital-first organic growth strategy, which is driven by its ABCD charter that focuses on – AI enriched app, biometric-enabled branch, context enhanced customer experience and data empowered […]

NBFCs should adopt analytics, AI, ML for competing

Reported by | Updated: March 11, 2021

Dr Krishnamurthy Subramanian, Chief Economic Adviser, Government of India, stresses that technology usage can be far wider in financial sector: The Indian financial services sector has the potential to lead the economic growth, believes Dr Krishnamurthy Subramanian, Chief Economic Adviser, Government of India. He maintains that no country has been able to grow fast over […]

API is the fulcrum of partnership strategy

Reported by | Updated: February 4, 2021

Ashutosh Singh, Interim CEO & Chief Business Officer at NSDL Payments Bank, discusses the bank’s strategy to carve a business niche and differentiate its services: Babu Nair: How are you using technology differently to redefine customer experience? Ashutosh Singh: Our business strategy revolves around B2B, and we are not looking to set up our distribution […]

‘Like Rahul Dravid, defend and play is a motto we follow’

Reported by | Updated: February 1, 2021

Lulu International Exchange has unveiled innovations and adopted technologies that are driven by customer facing business strategies: In just 8 months, the covid pandemic has brought about years of change in the way companies across sectors and regions conduct business. The focus has dramatically shifted towards digital with the integration of services, unveiling of newer […]

Richest 100 women in India worth Rs2.72 trillion

Reported by | Updated: December 28, 2020

‘Kotak Wealth Hurun – Leading Wealthy Women’ report is a data-driven attempt to analyze wealth creation among Indian women: Kotak Wealth Management, a division of Kotak Mahindra Bank (Kotak), and Hurun India, which brings out the Hurun Rich List, which is a comprehensively evaluated list of the wealthiest individuals across the globe, have recently launched […]

NPS launches OTP based authentication

Reported by | Updated: December 23, 2020

NPS enrolment has witnessed a growth of almost 14% during the covid pandemic: The covid induced lockdown had thrown several mobility-related challenges and a large number of National Pension System (NPS) subscribers found it difficult to submit NPS account opening forms to central record-keeping agencies (CRAs). The Pension Fund Regulatory & Development Authority (PFRDA) had […]

No changes due to the lockdown, thanks to Cloud

Reported by | Updated: December 14, 2020

Manoj Viswanathan, Director & CEO, Home First Finance, discusses the business scenario of affordable housing finance, technology up-gradation, and geographical expansion: Manoj Agrawal, Ravi Lalvani: What is the impact of the lockdown on your business? Manoj Viswanathan: A little background first. Home First Finance is a 10-year-old company, and we are in the business of […]

3X jump in 5 years

Reported by | Updated: October 29, 2020

CAMS has leveraged its proprietary platforms to triple transaction volumes and offer many more services:  Computer Age Management Services, or CAMS, the technology-driven financial infrastructure and services provider to mutual funds and other financial institutions, is the largest registrar and transfer agent of mutual funds in India. Its CEO Anuj Kumar recounts the recent digital […]

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