Category:

Interview

POSP + Digital to Boost Insurance Sales

Reported by | Updated: July 6, 2020

Lucknow-based regional rural bank Aryavart Bank has adopted frictionless customer experience to onboard customers for insurance policies. Shiv Bajrang Singh, Chairman of the bank explains the salient aspects of this strategy: Mehul Dani: What is the total income from third-party insurance product sale in 2019-20? What is the number of life, general and health insurance […]

Kotak Bank leverages the positive aspect of covid

Reported by | Updated: July 1, 2020

Shekhar Bhandari, president – Global Transaction Banking at Kotak Mahindra Bank, discusses the post-covid impact and the emerging opportunities in transaction banking: Ravi Lalwani: What is the impact of lockdown on the existing transaction banking business? How have you responded? Shekhar Bhandari: Covid created an initial shock across all major industries and segments and brought […]

Q3: Axis Securities to go live with revamped digital platforms

Reported by | Updated: June 28, 2020

Working on AI-driven chatbots, a mobile app focused on traders & advisory platforms, reveals Vamsi Krishna, head of Digital Business, Product and Marketing: Axis Securities, a subsidiary of Axis Bank, is engaged in distribution of wide range of financial solutions and broking services to retail customers. Customers can avail wide range of lending solutions. Axis […]

FYERS goes for the cloud

Reported by | Updated: June 26, 2020

Implements zero-trust policies, VPN, VDI, multi-factor authentication and alerts to ensure security: FYERS, the technology focused stock broking firm, offers seamless trading platforms to traders and investors across all major Indian exchanges. It has a strong community of traders and investors and is currently powering thousands of customers to trade seamlessly, across all major Indian […]

Technologification trends in HR

Reported by | Updated: June 24, 2020

Tanmaya Kumar Panda, head – HR at Universal Sompo General Insurance, and Amrit Jaidka Arora, head – HR at Digit Insurance, share the post-covid trends in HR: Ravi Lalwani: Over the last 3 years, which HR activities were getting increasingly centralized and which were getting decentralized? Tanmaya Kumar Panda: HR does not simply work within […]

Efficiency & Security on the Digital Highway

Reported by | Updated: June 17, 2020

Mr. V. Srinivasan, Founder & Chairman of eMudhra, advocates digital signatures as the next level of digital transformation: For the last several years, banking has been evolving in India from physical operations to paperless mobile interactions in an increasing number of departments allowing customers to access relevant systems through multiple Digital Identification methodologies like user […]

24% of customer interaction volume is moved to WhatsApp

Reported by | Updated: June 5, 2020

Bajaj Allianz General Insurance has adopted a WhatsApp platform for customer service, claim-related queries and complaints. KV Dipu, head – Operations & Customer Service at the company, gives details : Ravi Lalwani: Please share some details about the different services introduced on the WhatsApp platform? KV Dipu: WhatsApp is no longer a personal messaging service […]

How SBI warriors battled covid-19 at their Global IT Centre

Reported by | Updated: May 30, 2020

Sunita Handa, CGM – IT Channels & Operations, at State Bank of India, narrates how the bank prepared its manpower and technology to meet the unprecedented crisis caused by covid-19: Manoj Agrawal: Outbreak of the life-threatening covid-19 and the nationwide lockdown to contain its exponential spread: what did it mean for the Global IT Centre […]

IPA, AI & Blockchain to fuel transaction banking

Reported by | Updated: May 26, 2020

Pitchai Mahalingam, head – Operations & Transaction Banking at Federal Bank, discusses the impact of COVID-19 on transaction banking business, fintech partnerships, etc: Ravi Lalwani: Which are the booming sectors for transaction banking in India? How have things changed in the last 3-4 years? Pitchai Mahalingam: Transaction banking includes cash management, trade finance and supply […]

RBL Bank’s credit card biz profitable despite pandemic

Reported by | Updated: May 15, 2020

RBL Bank’s credit card business is to be significantly profitable despite COVID-19 pandemic and the resulting lockdown and unsettlement of life in the counry. The bank’s head – Credit Cards Business Harjeet Toor says in an interview the bank has taken steps to build a favorable client mix while building the card business over the […]

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