ICICI Bank said it has integrated its AI powered multi-channel chatbot, ‘iPal’, with the world’s 2 most popular voice assistant apps – Amazon Alexa and Google Assistant – to enable its retail banking customers to undertake an array of banking services with just a simple voice command. The launch of voice banking facility by the bank comes close on the heels of new digital initiatives like chat-based banking services on WhatsApp and ‘ICICIStack’, a set of digital banking and APIs, to ensure uninterrupted banking experience to customers – both retail and business. ‘ICICIStack’ offers nearly 500 services that covers almost all banking requirements of customers such as digital account opening, loan solutions, payment solutions, investments and care solutions. To get the benefit of the voice banking offering, customers need to download the Alexa / Google Assistant and link their ICICI Bank account through a secure 2-factor authentication process. They can then simply speak out their query to Alexa / Google Assistant enabled devices to check their savings account balance and credit card details including due date, due amount and last five transactions. Additionally, they can ask queries related to the bank’s products and services, which ‘iPal’ will read out aloud through the Alexa / Google Assistant enabled devices. Anup Bagchi, EDS at the bank, said the bank had rolled out ‘ICICIStack’, which is the most comprehensive digital platform in the country by a bank, and Whatsapp banking, to facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch. Now using the new voice banking facility, he added, the bank’s retail customers can execute a host of their banking requirements from their home securely and 24×7, without visiting a branch.
