HDFC Bank has launched 11 international toll-free numbers to cover 32 countries so that its phone-banking service can be provided to its pre-loaded forex card users as part of customer convenience initiative. The bank issues on an average 12,000 pre-loaded forex cards every month in 18 different currencies, including Euro, Yen, Pound, Dollar, South African Rand and Oman Riyal. Parag Rao, senior executive vice president of the bank, said the new toll-free numbers are intended to provide enhanced convenience and accessibility for customers travelling overseas with the bank’s pre-loaded forex card. One toll-free number would cover 22 nations while remaining numbers are for 10 different nations including the USA, UAE and Singapore. Customers can also get their recharge done through phone-banking, he added.
