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DBS, OCBC to launch voice authentication

image007Two Singapore banks – DBS Bank and OCBC Bank – will be launching voice biometric authentication in their contact centers. DBS Bank said it will introduce the technology, which identifies ‘unique voiceprints’, by the end of the year to cut down the time to verify customers. Instead of having to remember passwords and answers to security questions, customers can be verified in 15 seconds or less as they speak to customer service officers, the bank added. OCBC Bank also said it would be implementing the technology. Recently Hong Kong-based Citi announced that voice biometrics authentication for customers in Taiwan had started and that other Asia-Pacific locations would soon follow

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