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Credit Suisse using robots

Credit Suisse is using 20 robots within the bank and some of these robots are helping employees answer basic compliance questions. This was revealed by Brian China, the bank’s global markets chief executive. He said the robots are expected to help reduce the number of calls coming into the bank’s compliance call center by as much as 50%. He also said the system has enabled the Swiss bank to reduce the number of back and middle office staff, but the bank’s headcount has remained flat because the bank has hired a large number of programmers.

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