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Citi-Taiwan launches voice recognition system

image005Citibank-Taiwan said it has introduced a voice recognition system in the bank enabling the bank to recognize the customers who call the bank within 15 seconds, which is one-third of the time needed by a traditional identification process. The bank said it is the first to have such technology available in the local banking sector. The users would require a password to access the service. Citibank said that each human voice has unique traits, such as voice wavelengths, frequencies, strengths and rhythms, so it is hard to falsify a human voice. The bank had launched the voice recognition system in the U.S. market in 2015 for the first time. It had subsequently said it would roll out the technology in Singapore, Taiwan, Australia and Hong Kong in the first phase. It would have this technology in a total of 12 markets in the Asia-Pacific region by 2017. A spokesperson for the bank has been quoted in news reports as saying that the new technology will do away with cumbersome passwords and speed up transactions such as money transfers, bill payments and checks on account balances.

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