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Citi launches new wealth management tool

Citibank said it is introducing a new gold standard in relationship management with a unique and multi-dimensional digital value tool for its high net worth customers. This next-generation tool is integrated on the Citi Mobile app and connects clients with their relationship manager instantly through in-app chat, audio and video calls that are archived for future reference. Clients can also converse with product experts, service relationship managers and branch managers, perform real-time and secure transactions, and upload documents. Anand Selvakesari, Asia Pacific head, Global Consumer Banking at Citi, said there has been a significant increase in wealth creation over the last decade across Asia, including India and consumer expectations are rapidly being shaped by digitization trends, leading to digital channels becoming an integral part of daily lives. And the bank wants to engage with its Citigold clients, leveraging the power of the digital world, in a way that has never been done before. Kartik Kaushik, country business manager, Global Consumer Bank, Citi India said with this tool, Citi is combining the power of social and digital with its rich global expertise in wealth management, to unleash a new paradigm in Citigold relationship management.

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