Federal Bank has introduced a virtual assistant in the bank’s mobile app FedMobile. The bank has partnered with Niki.ai to launch this chatbot-based virtual assistant, which helps the users of the app to avail a host of m-commerce services by simply chatting on the application. Customers can simply type in text to recharge a mobile phone and the application is intelligent enough to pick it up, identify the service provider and recharge the number by debiting the customer’s account. The services that are on offer range from ticket booking to recharge, bill payments and movie tickets. Sachin Jaiswal, CEO, Niki.ai, said with the integration of Niki bot on, the teams have created the most seamless AI powered transactional experience for the FedMobile customers. Search and discovery for a product or service is now as simple as talking to a friend and for the payments, the customer need not get redirected to any other platform or take the hassle of loading their digital wallets, the debit happens directly from Federal Bank account and the payment is done in a flash, he added.
