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Charter on consumer rights

The Reserve Bank of India is proposing to bring out a charter on consumer rights to curb instances of ponzi and online lottery schemes. According to Umashankar Paliwal, ED, there have been large instances of online lottery scam asking people to pay service charge in order to release large sum. Unfortunately, quite a few consumers do fall prey to it, he added. He said the charter will cover issues such as right to fair treatment, right to transparency, fair and honest dealing, right to suitability, right to privacy, right to grievance redress and compensation to the consumers.

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