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BofA to bring Facebook chat facility

Bank of America is working with Facebook to offer chat service to its customers, BofA said. The announcement comes as soon as Facebook declared changes to its popular text-messaging app that will allow people to also chat directly with businesses. The bank said the new features are slated to begin launching later this year. Bank of America digital banking operations head Michelle Moore said as one of the first banks collaborating with Facebook Messenger, Bank of America sees tremendous potential in connecting financial services expertise with messenger to deliver enhanced access, convenience and value for clients. She said the bank wants to serve clients wherever and whenever they choose, and messenger is a perfect complement to the connected banking proposition through 2016 and beyond.

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