Panel Discussion


To explore the dynamics of Conversational AI, Banking Frontiers is organizing a panel discussion on 12th November. Join us.

Date: 12 November, 2021


About Panel:

FinTech’s work in a strong ecosystem of collaboration with Financial Service providers

(FSPs) as well as non-FSP’s such as Retail, Healthcare, Consumer Packaged Goods amongst others. Communication is the key differentiator and at the same time the most complex. What Fintech's need to work upon customer experience, engagement channels, and market their services available via messaging channels like Whatsapp and expand their availability on Social Marketplaces.

Whatsapp has emerged as a strong tool in the digital transformation era by helping businesses in complete customer lifecycle management be it pre purchase, Purchase or post purchase. Automated messaging combined with analytics and NLP capabilities in multilingual formats have set new paradigms in communications and experience. Understanding the level of support for required languages and domain capabilities is essential for brands.

Whatsapp had 2 Billion monthly active users, 100 Mission messages sent per day

Keeping this in mind, Banking Frontiers is organizing a FinTech focused session on Simplify to Amplify the Customer engagement.

4 industry leaders will come together, on November 12th, to share how they have been blending the best of Communications, Analytics, Conversational AI and API Integrations for a great brand experience.

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Panel Speakers

Professional Expert


Pratekk Agarwaal

Advisor- Fintech, Gupshup
Angel Investor, Ex - CBO, BhartPe

Dipesh Karki

Co-Founder & CTO, LendDenClub

Sidharth Vishwanathan

Chief Risk officer, KreditBee

Riddhi Chakrabarty

Chief Growth Officer, CASHe

Suraj Shetty

Head Customer Experience, Kissht

Ashish Tewari

Head of Engineering, Niyo
Harsha Vardhan Chandra, Senior Director - Engineering, Cashfree Payments

Harsha Vardhan Chandra

Senior Director-Engineering, Cashfree

Babu Nair

Founder & Group Publisher, Banking Frontiers

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