
Reimagined with CX
Voice AI is reimagining contact center CX
Skit’s AI – driven speech automation solution assists the BFSI sector in reducing IVR traversal times by 30%, resulting in a 54% increase in call containment on self-service options and lowering overall AHT.
Enhancing CX
Using Voice AI to Increase Customer Satisfaction
Voice AI is a set of technologies that allows computers and customers to communicate via voice. AI Voice bots powered by Skit AI are created using sophisticated and advanced Artificial Intelligence (AI) algorithms.With the ability to understand context and intent they can hold human-like conversations, and interact with customers and evaluate them based on specific questions.
Elevating CX with voice AI
Traditional lead qualification vs. AI voice bots
Traditional Lead -
- Placing manual calls for lead qualification is time-consuming and costly
- Lower response times equal lower conversions.
- Highly scalable, dependable, and cost-effective
- 24/7 qualification availability
- Enhanced contactability
- A reduction in agent workload for complex issues
AI voice bots -
Factors of importance
What role will speech AI play in the future?
AI Voice bots can be integrated with other channels such as Whatsapp to provide additional information to users, seek KYC paperwork, and more. Streamlining lead qualification is crucial for long-term success. AI speech bots can help cut client acquisition costs while improving customer experiences by employing the correct technologies. Helps you become more customer-centric, tech-savvy, and, most importantly, keep up with the latest technology to give the greatest results.
Skit is an AI-first SaaS business that automates enterprise contact centers with their next-gen multilingual Voice AI platform. Skit helps enterprises enhance their customer experience by resolving repetitive support queries intelligently with human-like voice conversations. Skit has helped enterprises achieve a 40-50% reduction in average call handle time by human agent, a 40-60% reduction in operational costs and boost CSAT scores above 4.0+ post-deployment.
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