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Bank of America introduces Erica

Bank of America will launch an AI-powered virtual assistant, Erica, which is expected to assist some 25 million mobile banking customers of the bank. This is in addition to the bank’s offerings of a mobile car shopping tool and digital mortgage experience. According to Michelle Moore, head of digital banking at the bank, Erica makes it easy for clients to find what they are looking for to providing new and interactive ways to do their banking using voice, text or gesture. Through Erica, the bank will also deliver personalized solutions at scale by providing insights, such as how you can improve your credit score or create a budget, she added. Customers can ask Erica to search for past transactions, navigate the app, find bank routing numbers or the nearest ATM, schedule meetings with bankers, view bills and schedule payments.

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