ANZ Bank is expected to launch a revamped version of its internet banking platform, which has been designed to give customers a consistent user experience across desktop, tablet, and mobile. The bank said as part of the upgrade, it has introduced additional features including the ability for businesses to approve payments on-the-go using mobile internet banking; users being able choose either to view their accounts in a grid format or as a list; and a simplified navigation menu to help customers update contact details, pay a bill, or open a new account. The bank has also strengthened its internet banking platform with the introduction of ANZ Shield, which has been designed to authenticate transactions using a one-time security code when customers want to increase their pay anyone limits or reset their password. In Australia, the bank currently has 2.1 million internet banking customers. The internet banking upgrade forms part of the bank’s AU$1.5 billion five-year customer-facing Banking on Australia program, which was launched in October 2012 to transform the way the bank does business.
