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ADIB sees increased use of digital

Abu Dhabi Islamic Bank (ADIB) has recorded high levels of digital adoption across its retail and corporate banking services in the first half of 2020. It said nearly 60% of its retail customers have used digital channels, registering more than 2 million transactions every month as customers conduct a wide range of banking activities, such as applying for cards and financing or paying bills, all from the comfort and convenience of their own homes. During this period, 99% of retail financial transactions, including payments and fund transfers, as well as 93% of non-financial services, including personal information updates, were conducted digitally. In addition, there was a 25% growth in June in the number of customers receiving instant finance through the app compared to the monthly average of previous months.  In its corporate banking segment, over 60% of business customers have actively used ADIB Direct, an innovative banking platform providing automated trade finance services. With recent enhancements to the platform, the bank generated a 65% growth in digital payments, and a 28% increase in new users.

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