Syndicate Bank has launched a digital transformation program named Project Ananya. The project focuses on improved customer service and offering latest in digital banking services. The bank plans to transform 10% of its branches to a new format in next 6-12 months. The bank has opened one such branch. The bank will offer completely operational account available in less than one day with no additional visits to the branch and making this one of the fastest account opening processes in the industry. Project Ananya over the next two years will upgrade the products, services and digital channels of the bank to cater to the fast changing customer needs including those of the younger generation, who are more tech-savvy and prefer to do banking online, the bank said. The project will also focused on improving business through enhanced sales and service focus as well as improving the HR policies and practices of the bank.
