DBS Bank has brought Digibank, its speech-powered mobile-based banking service, to Indonesia. Digibank debuted in India in April of 2016, and has since made its way to Singapore and now Indonesia. The platform uses biometric user authentication and a mobile interface based on Kasisto’s AI assistant platform, KAI Banking, which is designed to offer conversational interactivity supporting the English and Bahasa Indonesia languages. In India, the AI system has established a strong track record, where the bank said the system has succeeded in handling 82% of all customer inquiries.
