Citibank Korea has installed 317 units of Wacom’s DTU-1141 in 126 branches for electronic document processing including digital signatures with an aim to further its initiative to go completely paperless and shortening processing time to create remarkable customer experiences. Wacom’s DTU-1141, supplied to Citibank Korea, is a new pen tablet with a vivid 10.6″ color LCD which supports multiple resolutions, up to full HD (1920×1080). Its premium-quality screen allows customers to clearly see documents and feel assured when signing on it. The bank is now offering Citi Remote Application Service, a paperless service in which customers can apply for a new account and card issuance before visiting bank’s branch. Customers can fill out their application forms in advance via PC or smartphone and visit the nearest branch to sign the documents on Wacom’s tablets. After going through a simple personal identity verification process, users are ready to tap into the service. With the paperless solution, Citibank Korea can not only enhances customer experience with a shorter processing time and improved security level but also can reduce the cost of storing and managing paper documents.
