Indian Banks outperform consumer expectations

Reported by | Updated: June 23, 2017

Indian Banks performed extremely well in meeting customer expectations in areas of digital payments, omnichannel experience, staying connected and in person service. However, the areas that performed below expectations were Fairness (transparency in how fees and services are priced), Reliability and Transparency in servicing customer aspirations. In an annual survey commissioned by FIS in December […]

Learning from the best: Cyber-attack lessons from the BFSI sector

Reported by | Updated: June 16, 2017

The banking, financial services and insurance (BFSI) sector in India is considered to be one of the most risk prone industries. As transactions and connectivity among consumers become more digitized, the risk profile continues to rise. The proliferation of mobile apps and data is fueling an increase in cyberattacks around the world, often because of […]

Data privacy in the banking sector:striking a balance

Reported by | Updated: May 30, 2017

Manisha Shroff Nikita Nehriya Praneetha Vasan With the increased intervention of technology in the banking sector globally, the need for sophisticated laws to protect customer information has gained significant attention. While several countries have enacted comprehensive legislations to protect customer’s sensitive information, some countries are still in the process of introducing legislations to keep up […]

Will TReDS bring liquidity for MSME sector In India?

Reported by | Updated: May 29, 2017

Micro Small and Medium Enterprises (MSMEs) have been a much-ignored sector in our country and it started to evolve considerably post the independence. It has progressed in scale and in the scope of business activities over the last couple of years. MSMEs are present across sectors (manufacturing, trade and services) in India, thereby constituting a […]

DishaMicrofin’s SFB will focus on women

Reported by | Updated: May 22, 2017

Fincare  Small  Finance  Bank  is  the  name  that  DishaMicrofin’s  venture has. It is about to launch operations and intends to be a fintech company with a banking license Microfinance  company DishaMicrofin, which  is  about to  start  operations  of  its  small finance bank Fincare Small Finance Bank, will continue to have a focus on women and […]

Why Banking Professionals Need To Use Service Design Thinking To Win Customers?

Reported by | Updated: May 6, 2017

As bankers and board members, you realize that you are getting disrupted by the digital tsunami, rising customer expectations, Modi government’s drive for a cashless economy; competition from emerging fintechs and payment banks. You realize you can no longer play a wait-and-watch game, and need to do something quickly as the risks associated with being […]

Reducing banks’ security risk – a safe and secure ATM network

Reported by | Updated: April 28, 2017

The responsibility of protecting a financial institution from security threats is no small task. With the ever-evolving digital threat landscape and the persistent risk of physical breaches, security teams are required to constantly face new challenges. For banks, the security of their banking assets is further extended by the associated ATM fleets that include hundreds […]

Seizing new opportunities in global payments

Reported by | Updated: March 24, 2017

The cross-border payments space is undergoing a rapid transformation, as it adapts to accommodate greater regulatory complexity, diminishing margins, increasing competition, expanding business and trade flows and the ever-changing geopolitical landscape. The current reality is forcing the so-called ‘incumbents’ – the traditional, long-established providers – to scrutinize and adapt their business models in order to […]

UPI – ushering in the economy of the future?

Reported by | Updated: February 28, 2017

The demonetization of certain denominations of Indian currency has caused a major revolution in the economy, bringing in a kind of disruption that the Indian payments industry has never seen before! For a country that lived on and hoarded cash, cashless transactions and ecosystems have become the order of the day, signifying a gradual but […]

Mutual Funds – a better alternative to bank deposits

Reported by | Updated: January 24, 2017

Growing up with the previous generation always has its pluses and minuses and while the positives well outweigh the negatives, the one negative (which actually at first glance sounds like a positive) is the advice that banks are the best place to park your money and help grow it with interest. In fact, to this […]

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